Order Status Explanation
Order status are the following. In Production means your order is being processed and filled. Completed means your order has shipped and tracking has been sent to you. Steering Wheels are in their own category and its so we know what needs to be built. You will get an email when your order is received and when it ships.
How do I track my order?
Attention Customers! If you have received an email from us saying your ORDER IS COMPLETE, that means your order has been shipped and tracking has been added to your account. To view the status of your item:
- Log into our site scgarageworks.com
- Go to my account
- Click track order
- Input your email you used to order and your order number
- UPS begins with 1Z
- Shorter tracking numbers are FedEx
- USPS begin with either EA or 9.
What are the delivery charges for orders from the Online Shop?
All items have shipping included in the price. Unless your outside of the US and or Puerto Rico then most items have a shipping rate which can be seen at checkout. If an item comes damaged we will replace the item. If an item comes delivered and you decide you don't want it there is a 20% re-stocking fee. No Exceptions!
Which payment methods are accepted in the Online Shop?
Currently we accept credit cards through Stripe, Klarna and PayPal. With PayPal you are able to pay with credit card, PayPal Balance, and or PayPal Credit.
How long will delivery take?
If the item is in stock the order will be shipped within 48-72 hours and takes 7-15 days to arrive. If the item you ordered is a specialty item that item will be put into a QUE. Once the item is made it will then ship to you. This can take anywhere from 7-15 business days not including holidays and weekends. Custom made to order items have ETA's in the description. Overseas exterior parts also have ETA's in the description. Understand that we have no control over customs. A lot of our body parts for cars are held in a warehouse overseas since our factory is located there. Once your order is placed with us we contact the warehouse and have your order pulled for shipping. This can take anywhere from 1 day to 5 days depending on how many orders are in the Que at that time.Exterior parts can take up to 4-6 weeks on average to arrive and this will be in the description of the item you purchased.
How secure is shopping in the Online Shop? Is my data protected?
Our online store is 100% safe from all and any vulnerable security issues. You can be assured that your information you input is not shared with anyone nor accessible by anyone but our own company for billing purposes and order purposes only.
What exactly happens after ordering?
Once your order is completed online and paid for. Your order is sent to one of our customer service representatives. From that point on if the product is in stock it will be put in a Que to be packaged and shipped accordingly. If the product is not in stock it will be put in the Que to be made and once ready will ship to you in a timely manner. All orders are supplied tracking numbers via email or you can log on and check your order on the site under your account and track my order. If you decide to cancel or return an order there is a 20% restocking fee no exceptions unless the item is damaged or lost then there would be no restocking fee. Special Orders are NON-Refundable no exceptions. Special orders include EXLED headlights, Wide Body Kits, Carbon Fiber Hoods, Steering Wheels and anything fabricated including suspension. There is no exceptions for special orders. After you make a purchase with SoCal Garage Works, LLC you have the option of cancelling your order only if the item is back ordered or hasn't shipped. Does not apply to Special Orders like steering wheels, headlights, or anything custom made. Any back ordered or cancelled order will be charged 7% of the sale price for the purpose of recuperating card transaction fees that are incurred upon sale and refund of the order. Special Orders like hoods, steering wheels or anything custom fabricated back ordered or not is non cancelable and or refundable.
Do I receive an invoice for my order?
Yes every order that is placed a copy of your order is emailed directly to the email you used to pay for the order. This is so you can have a receipt of your purchase and can track when the order was placed and how long till you can expect your item.
Shipping Policy Please See Below
Ordering Processing time: All orders will ship within 48-72 hours once payment is confirmed unless it is a made to order item or a exterior item from overseas please refer to the product description and eta listed. If you have any questions please refer to the FAQ page. You can also contact us via email at [email protected] or on live chat Monday - Friday 8am PST - 5pm PST. If your answer is not in the FAQ section. All returns must authorized by SoCal Garage Works. If we authorize a return. We will send you a return address.
Business Operational Days
Monday-Friday, excluding federal holidays within the United States. We don't allow will call unless you have scheduled a pick up prior to placing the order.
Shipping To A Different Address
When you enter your billing address details during the checkout process, you will be given the option to enter a different delivery address in the same country. Please note that we reserve the right to contact you for further information, if you give a different delivery address to the billing address.
If you are not available to receive your delivery, the carrier will leave a contact card at your address saying when they will attempt to re-deliver the package. If on the third attempt at delivery you are not in to receive the parcel, it will be returned to the carrier depot. If you don’t collect it or arrange re-delivery, the parcel will be sent back to SoCal Garage Works LLC Returns Department.
Returns and Will Call
Return PolicyIf your product becomes defective within the first fifteen (15) days of the invoice date, you may return it for an exchange only. All non-defective returns are subject to a 20% of restocking fee. Before returning any item, you must contact our returns department within 7 days of receiving the item. SoCal Garage Works will only offer a refund on unopened items. Defective items may be returned for a same-item exchange only. In order to receive full credit, your purchase must be returned with shipping prepaid. All items must be in “as-new” condition, in original packaging. Any discrepancies could result in a delay or partial forfeiture of your credit. All non-defective returns for credit or exchange are subject to a 20% restocking fee, and must be completed within 30 days of the invoice date. For all light products, please test product for factory defects prior to installation. Once attempts of installation have been made, all light products are not returnable. No cancellation, refund, or exchanges on special order items. SoCal Garage Works will not be liable if you order the wrong product. Wheels are non refundable unless still in the original box and not mounted. Steering wheels have a ZERO refund or cancellation policy. If you order a steering wheel and don’t want it or need it due to any reason it is not refundable or returnable as this is a considered a special order. We will issue a full refund for the product when your return meets these guidelines. The cost of shipping will be credited only in those instances where the return is a result of our error. Contact us at socalgar[email protected] for information on will call and returns.
If you order anything fabricated such as the following, Steering Wheels, Interior OEM parts, headlights, hoods, special order items from other manufactures, custom rims, custom grills or anything we fabricate here. There is a ZERO cancellation policy on these and this will be enforced. If you cancel a item that comes from overseas and it is already in transit you will have to wait for it to arrive as international shipments can't be intercepted. Then you will be responsible for returning that item if you choose to not keep it and a 20% restocking fee will be assessed before your refund is sent to you. If you cancel a back order item we will charge 6% of the order to get our fees back from the transaction. If you don't read the descriptions on the item or items your buying that is on you. We have specific ETA's on certain items. If an item comes from another manufacture we sell for we can't and don't control their ETA's.